Return Policy

RETURNS

Returns

We accept E-mail requests for returns within 20 days of you receiving your item(s). If the item is in your possession for more than 20 days, it is considered used and you will no longer be able to return the used item(s).

We do not provide return labels and it's the customer's responsibility to obtain a return label for shipping.

Steps To Initiate a Return:

1. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Please email us at support@madeofrose.com with your order number, proof of purchase, as well as the reason for the return and state that you want to return your order (or part of it) for either a refund or a replacement.

3. We will provide you return address where our items should be returned. (Warning: don't sent our items in address which is on your package, we will provide you returning address). Our restocking warehouse located in EU.

Refund Processing Time

Please allow 1-4 business days of refund processing.

Rose Bears Returns

Due to the nature of our products, all our Rose Bears are handmade, and made to order therefore we are unable to offer any kind of refund or exchange. If you do have any questions before ordering please don’t hesitate to contact us via our contact page. In the event that your item was damaged in transit, please contact us and we will ensure we can get something sorted for you.
Additional non-returnable items:

We cannot refund the following items:

Rush Processing .
Personalized Gift Messages.
Shipping Costs.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 2 days after delivery.

CAN I CANCEL MY ORDER?
You are able to cancel your order! We can accept cancellations within 2 hours of an order being placed. After 2 hours the order is processed to our shipping company. All you need to do is send us an email with the subject line "CANCEL".

CANCELLATION FEE

We charge 20% cancellation fee for all products if customer want to cancel order.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@madeofrose.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@madeofrose.com and send your item back to: Madeofrose store restocking warehouse in EU.

We cannot refund the following items:

Rush Processing .
Personalized Gift Messages.
Shipping Costs.

Delivered Items

If your tracking number status shows delivered with accurate ZIP Code in address which you submitted in our system and you didn’t got your items yet, firstly please check your local post office. Unfortunately items which tracking numbers status shows delivered cannot be refunded, it is your local post office responsibility.

Orders In Transit

While shipped order is still in transit, refund will only be possible once it’s received and sent back.

Restocking Fees

We charge 20% restocking fee for all products if customer want to return item.

Extra Taxes

Customers are responsible for all import/customs/local tax fees that may be incurred upon receipt of your package. Especially customs tax fees can be charged for UK customers after Brexit reform changed.

Shipping
To return your product, you should mail your product to: Madeofrose store.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please write in support@madeofrose.com before you sent back our items and we will give you return address where our items should be returned. (Warning: don't sent our items in address which is on your package, we will give you returning address). Our restocking warehouse located in EU.

EXCHANGES:

If you accidentally order the wrong size/color/pattern for your product, then you can initiate an exchange within 30 days of receiving your order by emailing our support team.

You will then have to send the item(s) back to us after which we will send you the correct item you want.

All shipping costs associated with exchanges are to be paid by the customer.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

DAMAGED OR WRONG PRODUCTS:
If you receive a damaged, defective or incorrect product from us, you must notify us within 20 days of receipt to support@madeofrose.com for a replacement item or a refund to be issued.

If you film the unpacking and prove that the item was broken/defective upon arrival, we will issue you a refund or send you a replacement immediately, allowing you to keep or discard the defective item.

NOTE: Please be considerate when placing your order and make sure to choose the correct size, color, etc. for your product, to avoid any unnecessary returns or exchanges.

If you are shipping an item over $40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.