EXTRA Discount code "MADEOFROSE".Use This Code at checkout last page
EXTRA Discount code "MADEOFROSE".Use This Code at checkout last page

Refund Policy

RETURNS

Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please write in info@madeofrose.com before you sent back our items and we will give you return address where our items should be returned. (Warning: don't sent our items in address which is on your package, we will give you returning address).Our restocking warehouse located in EU.

Rose Bears Returns

Due to the nature of our products, all our Rose Bears are handmade, and made to order therefore we are unable to offer any kind of refund or exchange. If you do have any questions before ordering please don’t hesitate to contact us via our contact page. In the event that your item was damaged in transit, please contact us and we will ensure we can get something sorted for you.
Additional non-returnable items:

We cannot refund the following items:

  • Rush Processing .
  • Personalized Gift Messages.
  • Shipping Costs.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 2 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@madeofrose.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@madeofrose.com and send your item back to: Madeofrose store restocking warehouse in EU.

We cannot refund the following items:

  • Rush Processing .
  • Personalized Gift Messages.
  • Shipping Costs.

Delivered Items

If your tracking number status shows delivered with accurate ZIP Code in address which you submitted in our system and you didn’t got your items yet, firstly please check your local post office. Unfortunately items which tracking numbers status shows delivered cannot be refunded, it is your local post office responsibility.

Orders In Transit

While shipped order is still in transit, refund will only be possible once it’s received and sent back.

Restocking Fees

We charge 20% restocking fee for all products if customer want to return item.

Shipping
To return your product, you should mail your product to: Madeofrose store.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Please write in info@madeofrose.com before you sent back our items and we will give you return address where our items should be returned. (Warning: don't sent our items in address which is on your package, we will give you returning address). Our restocking warehouse located in EU.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.