Shipping FAQ

*PLEASE NOTE THAT DELIVERIES HAVE NOW BEEN SLIGHTLY DELAYED DUE TO THE SITUATION WITH THE PANDEMIC BUT ORDERS ARE STILL BEING SHIPPED OUT AS NORMAL. WE ARE EXPERIENCING DELAY ON ALL ORDERS TO THE US, UK, CA AND AUSTRALIA DUE TO FURTHER HEALTH AND SAFETY CHECKS.

Additional important information

We just receive the notify from shipping company that the orders are going to be delayed due to following reasons:

1) Orders increase rapidly during peak season;

2) The transhipment processing capacity of airline, customs clearance, and carrier warehousing is super saturated;

3) The operating personnel has decreased due to the impact of Covid-19;

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 1 - 4 business days of processing and production time for your order to ship out.

HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via Yunexpress, 4PX, USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.

✔️1st Class To U.S. / Worldwide Shipping :

Average transit times to the United Kingdom: 5 - 15 Business days.
Average transit times to the France: 5 - 10 Business days.
Average transit times to the Canada: 5 - 15 Business days.
Average transit times to the United States: 5 - 15 Business days.
Average transit times to International: 10 - 25 Business days.

✔️Priority Insured Worldwide Shipping - Includes Insurance for if your product is lost / damaged / stolen (48/72h processing) - Includes Insurance for if your product is lost / damaged / stolen is the same time frame like Standard Fast shipping just we processing your orders in 48/72h.

🌟Express FEDEX Shipping (Delivery time 2-4 Business Days after ship)

What is Priority Insured Worldwide Shipping? How does it work?

Priority Insured Processing expedites the fulfillment of your order so it can be verified, tailored to our Madeofrose standards, quality checked, packaged and on the road within 48/72h business hours.

Priority Insured Processing fee DOES NOT affect the actual shipping time in transit. If you need your order quickly, please be sure to choose the appropriate shipping method as well.

There are circumstances that are out of control (Customs delays, Global Epidemics, natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Due Global epidemic in all World, can be delaying in shipping. Delivery time can take up to 35 business days or more exclude customs clearance. We apologise for this inconvenience.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

TRACKING MY ORDER

Once your order is shipped, we will send you an email containing a tracking number. This tracking number might take up 3-4 days before it updates.

Please check this link to track your orders: Track Your Order or www.17track.net.

CAN I CANCEL MY ORDER?
You are able to cancel your order! We can accept cancellations within 2 hours of an order being placed. After 2 hours the order is processed to our shipping company. All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@madeofrose.com. If the address is wrong, we can correct this within 12 hours.

CANCELLATION FEE

We charge 20% cancellation fee for all products if customer want to cancel order.

EXTRA TAXES

Customers are responsible for all import/customs/local tax fees that may be incurred upon receipt of your package. Especially customs tax fees can be charged for UK customers after Brexit reform changed.

Why is my order being shipped in multiple packages?

Some of our products are very large. We like to save money and pass those savings on to our customers. The bigger the box, the more it costs to ship. We may use multiple packages to ensure your product arrives undamaged. If at all possible we will use 1 package to deliver your gifts.

What happens if my package gets lost in the mail or during shipment?

If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. We do not refund or resend orders if they are lost or stuck. You will need to reach out to the delivering agency to file a claim. Please see our refund and return policy for when these might be applicable to shipping situations.

MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

- Your order number.

- A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 48 hours :)

*All shipping times exclude clearance/customs delays.

*If you bought more than one product, they can be shipped separately from different warehouses..

*All orders are currently being shipped from Shanghai, Beijing and Shenzen or South Korea.